Refund and Returns Policy

At Charuvedic, we strive to ensure that our customers receive quality products. This policy outlines the conditions under which returns or refunds may be processed.

Return Eligibility

Due to the nature of our herbal and health products, returns are accepted only in the following situations:

The product received is damaged during shipping
The wrong product was delivered
The product is defective

Return requests must be raised within 48 hours of receiving the order.

Non-Returnable Items

The following items are not eligible for return:

Opened or used products
Products returned without original packaging
Products returned after the allowed return request period
Products damaged due to misuse

Return Request Process

To request a return, please contact our customer support with the following details:

Order number
Clear photos of the product
Description of the issue

Our support team will review the request and provide further instructions.

Refund Process

If your return request is approved:

Refunds will be processed to the original payment method.
Refund processing may take 5–7 business days depending on your payment provider.

Replacement Option

In certain cases, instead of a refund, we may offer a replacement product if the issue is verified.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled.

Contact for Returns or Refunds

For any return or refund related queries, please contact:

Charuvedic

Email: support@charuvedic.com